Michelle Braden is passionate about learning and development - and about using her business-savvy and leadership expertise to look beyond typical adult learning strategies and towards innovative talent development approaches. She is laser-focused on enabling team members of TELUS International to grow as individuals and professionals in their careers, while delivering upon business goals and providing world-class customer service. As chief learning officer and vice president of global learning excellence for TELUS International, along with her globally based team, Braden has built an award-winning learning strategy, which has fundamentally changed how the organization builds and maintains a robust leadership pipeline to support its fast growth while providing team members with a comprehensive learning journey throughout their TELUS career. Her global team delivers upon the company's vision providing the best overall employee experience for more than 28,000 team members serving Fortune 500 clients worldwide from centers in the United States, Canada, Europe, Central America and Asia. With 25 years of successful management experience in and around leadership and talent development, instructional design/development, information technology and sales domains in companies that include Xerox and SAP, Braden understands the impact that proficient and fulfilled employees have on engagement, attrition and business performance. Her learning and development strategies have helped to maintain TELUS International's overall employee engagement with an industry high of 84 percent and attrition that is 50 percent lower than most in the industry. Michelle has a bachelor's in management/communication with a minor in information technology along with an MBA with a leadership specialty.